KwikTag Customer Support Information

Support Hours

Support is available for KwikTag customers with a current Support Agreement business days from 6:00 AM to 6:00 PM MST. Please email support@imagetag.com or call 1-877-KWIK-111 (1-877-594-5111).

KwikTag Support will respond to your support request within 2 minutes of a phone call and 2 hours for email or web form submission to create your case and assess the severity of your issue. Your issue will assigned to the appropriate resources for timely resolution.

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End-User Permissions and Control

  • You are always in control of an on-site support session
  • You must grant permission for our system support engineer to access your PC
  • You always have overriding mouse and keyboard control
  • You will be able to see all system support engineer interactions on your PC
  • You can end an on-site support session at any time
  • Once an on-site support session has concluded, all remote access to your PC is terminated

Complete Data Security

  • Security features including 128-bit end-to-end Advanced Encryption Standard (AES) encryption ensure that data exchanged in all on-site support sessions are completely secure